In a recent article in Linkedin, Manuel Grenacher (@mgrenacher) discusses "What Game of Thrones Can Teach You About Customer Service."

Grenacher shares the following 5 lessons:

1. Pay Attention Before Problems Arise
2. Make Your Team’s Presence Known
3. Be Open to New Customer Service Ideas
4. Listen Carefully to Customer Complaints
5. Show Your Strength

Customer service teams are our second sales team. In many cases, customer service teams have a greater impact after the sale on future sales than sales people do; customer service is in the trenches with the customer day in and day out.

What is your customer service team doing to build a long term relationship with your audience?

Read the source article at World's Largest Professional Network